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Company

Name Yutaka Kanko Inc.
Established in September 16th, 1976
Location 2-10-6 Shimoishida, Kofu City, Yamanashi Prefecture
Travel agent license number Registered Travel Agency of Yamanashi, Domestic 2-164
President Kojiro Hiraoka
Description of business Travel Agency (Package Tour, planning, ticketing service)
Affiliation Member of All Nippon Travel Agents Association (ANTA)

Merchant low

Name of organization Yutaka Kanko Inc.
Address of organization 2-10-6 Shimoishida, Kofu City, Yamanashi Prefecture
TEL +81-55-230-7533
FAX +81-55-230-7534
President Kojiro Hiraoka
Price Varies on each item
Additional charges Service charge, arrangement fee, local tax, airport tax, surcharge will be charged to you separately. Please refer to the document or wait for our contact.
Method of payment Credit card
Payment due date Based on Terms and Conditions
Other fees Other fees to be paid by customers
Time of delivery On receiving your payment:
1. If it is more than 10 days before the tour date, we will dispatch the documents by one week before the tour date.
2. If it is less than 9 days before the tour date, we will dispatch the documents in two business days.
* We check your payment only on weekdays except holidays and New year break.
Cancelation policy Cancelation fee may apply based on the cancelation policy above.

Privacy Policy

Personal Information Protection of Yutaka Kanko Inc
We provide travel services to pursue customer satisfaction based on the privacy policy of Phonet Group. Adding to this principle, so as to perceive the importance of personal information, and to appropriately manage/operate information, we set out/ execute the personal information protection guidelines as follows.

Personal Information Protection Guidelines [Privacy Policy]

1. Collecting and using personal information

We clearly state the purposes for what we use personal information, and limit the information we collect within that extent to perform stated purposes.
And we maintain the cooperate system and take appropriate safety measure not to use personal information for other purposes than those stated below.

2. Managing and protecting personal information

We manage your personal information carefully, and without your express consent, we won’t disclose/supply your personal information to third parties, except as permitted to do so by law as stated below.
2.1 As is subscribed by law
2.2 When it is necessary to protect one’s life or properties, and when it is difficult to obtain your consent.
2.3 When it is crucial for public health or for contributing to the sound upbringing of children, and when it is difficult to obtain your consent.
2.4 When we are obliged to contribute to a national institution, local public organization or trustees of above two so as to execute the task stated in law, and when it interferes the execution of above act to obtain your consent.
2.5 When we have previously notified you below.
2.5.1 Personal information submitted to us is to be disclosed to third parties.
2.5.2 Which personal information is to be disclosed to third parties.
2.5.3 How to disclose your personal information to third parties.
2.5.4 We will suspend the disclosure upon your request.

Notwithstanding the provisions of Section 2, followings are not defined as third parties:
1. When we entrust the handling of personal information partially or wholly to other parties, insofar as reasonably necessary to execute our purposes of collecting personal information.
2. When personal information is to be conveyed due to merger and acquisitions or other organizational changes.

And we conduct any corrective measures to prevent leak, loss or damage of personal information.

3. Compliance with laws and standards

We comply with the laws and standards set out by the national government on the retention of personal information.

4. Complaints and enquiries

We establish the system to conduct any prompt and corrective measures to complaints and enquiries. If you wish to disclose, edit, delete or suspend your personal information, your request will be processed upon legislation and designated procedure.

5. Supervision and successive improvement of management system for personal information security

We establish personal information security management system and practice periodic review so as to supervise and improve personal information security.

Enforced on May 31st, 2017
Yutaka Kanko Inc.
President
Kojiro Hiraoka

[Contact for personal information security] Risk management division
Phonet Group
TEL:055-237-1622
E-mail:info@phonet-gr.jp

General information for handling personal information

1.Person in charge

Shigetoshi Ozawa
Deputy manager, Risk management division, Phonet Group
TEL: 055-237-1622

2.Purpose of utilizing personal information

2.1 Customer’s personal information
* To accept reservation, to arrange transportation and lodging, to charge fees, and to contact customers
* To send information and advertisement to customers
* To receive comments from customers
2.2 Merchant’s personal information
* To negotiate and/or contact on business, to place orders, to charge or make payments
2.3 Employee’s personal information
* To manage employees (wages, taxes, health issues, pension, insurance and contact to employees)
2.4 Personal information utilized for recruits
* To offer recruit information, to contact and to hire applicants
2.5 Personal information pertaining to inquiry
* To correspond to inquiries
2.6 Personal information retained indirectly from our client company
* To perform the travel order received from clients
* To issue airplane tickets

Above 2.1 to 2.5 are information subject for disclosure (including personal information stated in Personal Information Protection Law)

3. Credit card information

3.1 Purpose of usage: To charge for the service purchased by customers.
3.2 Person to collect personal information: Yutaka Kanko Inc.
3.3 Destination of personal information: The credit card company which the client used for payment
3.4 Duration of retaining personal information: 5 years at the longest, after the execution of the service

4. How to make request for disclosure

If you want us to notify the purpose of usage, to disclose information, to edit information, to add or delete information, to suspend, to erase and to stop providing personal information we retain, which are subject for disclosure (hereinafter referred to as “request for disclosure”), please contact to the address below. We will send you a necessary form for the request.

[Contact address]
Please contact for any inquiry, for complaints, for request for disclosure or for other requests to:
Shigetoshi Ozawa
Deputy manager, Risk management division, Phonet Group
2-10-6 Shimoishida, Kofu City, Yamanashi Prefecture 400-0046
TEL: 055-237-1622
E-mail: info@phonet-gr.jp

4.1 Required form: A request for disclosure of personal information

4.2 Necessary documents to verify the person of requested information:
Please attach one of the following to the required form.
* Driver’s license
* Passport
* Basic resident register card
* Health insurance card
* Other official documents to verify the person of requested information

On one's legal domicile, please leave only the prefecture as it is and paint the rest of the information in black.

4.3 Necessary documents to verify the person of request when the request was made by an attorney
When the request was made by an attorney, please attach the documents to verify that person is an attorney, adding to the documents requested above for the verification of the person of the information.
4.3.1 The documents to verify that person is an attorney
When the request to the attorney was made by the person of the information:
・ A letter of attorney
When the person of request is 19 years old or younger, and the attorney is a legal representative of the person of request:
・ A copy of family register
・ A resident card (family relationship must be stated on the card)
・ Other official documents to certify that person is a legal representative of the person of the information
When the person of request is an adult guardian of the person of the information, and the attorney is a legal representative of the person of request:
・ A certificate of registered matter for adult guardian
・ Other official documents to certify that person is a legal representative of the adult guardian
4.3.2 The documents to verify the attorney
・ Driver’s license
・ Passport
・ Health insurance card
・ A copy of family register
・ A resident card
・ basic resident registration card

On one's legal domicile, please leave only the prefecture as it is and paint the rest of the information in black.

4.4 Fees
For a “Request for a notice of the purpose of usage” or a “Request of disclosure”, a fee of JPY1,000 - will be charged to you. Please pay by stamps or by money order.

4.5 How we correspond to your request
Basically, we send you a reply by a mail in a sealed envelope.

5.Contact for complaints on how we handle the requested information for disclosure

To you or your attorney’s request to notify the purpose of usage, to disclose information, to edit information, to add or delete information, to suspend, to erase and to stop providing personal information we retain, which are subject for disclosure (hereinafter referred to as “request for disclosure”), we will correspond to you as follows.

5.1 Contact for complaints on how we handle personal information
Please refer to 4. How to make request for disclosure